> ## Documentation Index > Fetch the complete documentation index at: https://docs.dispoiq.app/llms.txt > Use this file to discover all available pages before exploring further. # Subscription, cancellation and refunds > Renewal, plan changes, wallet funds, number rental and billing corrections. Effective date: October 8, 2026. Document version: 1.0. This policy explains subscriptions, cancellation, wallet funds, and billing questions for business customers of **DispoIQ LLC**, 7901 4th St N STE 300, St Petersburg, FL 33702, United States. ## 1. Your purchase and agreement Your accepted purchase record or signed order form (your **Order**) identifies the plan, subscription term, seats, fees, currency, billing cadence, and actual amount due. Read that information before authorizing payment. Your accepted Terms of Service and Order govern your purchase. This policy is incorporated into your agreement only when expressly agreed; publishing it does not itself replace an existing customer agreement. The Terms' document-priority rules apply to any incorporated version of this policy. An annual plan may be displayed as a monthly equivalent for comparison. That figure is not the annual invoice amount or an offer to pay monthly installments. An annual purchase identifies its full amount and payment schedule in your Order. This policy does not create an annual installment plan or accelerate future installments. ## 2. What you pay for Subscription and additional-seat fees pay for access under your Order. Metered features and separately authorized resources carry additional charges under the applicable rate schedule. A subscription does not make messaging, data lookups, registration, or phone-number resources unlimited or free. Wallet-funded charges use DispoIQ's applicable rates for the action. They are not necessarily identical to a supplier's own charges. The relevant purchase or rate schedule must identify the chargeable units and events before you authorize the commitment. Taxes apply as disclosed in your accepted purchase; an expressly agreed tax exemption or other arrangement applies to that purchase. A displayed or configured amount does not replace the price and chargeable event you accepted. Report a charge that does not match your accepted purchase or rate schedule through the billing-correction route in §7. Only someone authorized by your business should buy a subscription, change its paid commitment, or authorize wallet funding. Keep your billing contact and payment method accurate. Not logging in or removing a team member does not cancel your subscription or erase a valid charge. ## 3. Automatic renewal and cancellation Subscriptions renew automatically for the renewal periods identified in your Order unless renewal is canceled. Recurring charges require payment authorization covering that commitment. DispoIQ will provide any renewal disclosures, notices, or cancellation rights required by applicable law. The workspace owner can cancel renewal through **Billing → Cancel plan**, where available. If that route is unavailable, contact **[support@dispoiq.app](mailto:support@dispoiq.app)** and identify the workspace and subscription. Check the cancellation result; if the request fails or you cannot confirm its status, contact support. A properly completed cancellation through that control, or a cancellation request received by support **before the next renewal starts**, stops that renewal. There is no additional advance-cancellation cutoff. DispoIQ will honor the time of a properly completed or received request even if processing occurs later; a support acknowledgment is not required for a received request to count. A cancellation completed or received after a renewal has already started does not automatically reverse that renewal. The refund and correction rights in §7 remain available. Ordinary cancellation stops renewal. Paid subscription access continues until the end of the period already paid for, subject to the Terms' separate suspension and termination provisions. Ordinary cancellation does not create a prorated subscription refund. A paid annual term does not become a monthly term because you cancel before the year ends. **Undo cancellation** removes a scheduled cancellation while an eligible subscription remains available for that change, so automatic renewal resumes. It is not a promise that an expired subscription can be restored without a new purchase. ## 4. Plan, seat, and price changes Contact **[support@dispoiq.app](mailto:support@dispoiq.app)** to arrange a change to your existing subscription or purchased seat count. A new checkout or a request to remove a team member should not be treated as confirmation that an existing paid commitment has changed. Confirm the price, effective date, and any adjustment before authorizing the change. Use support for changes to an existing subscription until a verified self-service change workflow is available. Requested upgrades and added seats take effect when the authorized change is processed and confirmed, rather than waiting for renewal. Incremental charges equal the increase in subscription fees for the paid period multiplied by **the remaining actual days in that period divided by its actual total days**. For a prepaid annual term, use the annual subscription amounts and actual annual service period, rather than displayed monthly equivalents. A change does not itself reset the existing paid period or authorize a full new annual charge unless expressly agreed in an Order. Requested downgrades, reductions of purchased seat capacity, and changes between monthly and annual billing take effect at the **next renewal**, without an ordinary mid-term refund. Additional seats follow the subscription's billing term. Removing or disabling a member frees occupied capacity for reuse; it does not by itself reduce the purchased seat quantity. Already-paid capacity remains available through its paid period. DispoIQ will give **30 days' advance notice of DispoIQ-initiated price changes to your designated account email**. This applies to subscription, usage, carrier and resource rates. It does not delay a customer-requested purchase or change at a current disclosed rate you expressly accept. A documentation edit alone does not create a retroactive fee or make an unaccepted purchase binding. ## 5. Prepaid wallet funds The wallet is funded in **USD** and used for separately charged features and resources where offered. Funding the wallet and paying for a subscription are separate purchases. Starting new paid operations that require customer funding still requires sufficient available funds, an eligible subscription or other applicable access permission, and the relevant feature and provider approvals. The balance available for new use excludes open reservations. A reservation is a hold, not a final charge or a guarantee that an operation will succeed. When an operation settles, its hold is removed and the applicable final charge is recorded; the hold is not charged again in addition to that final amount. Unspent reserved funds become available again rather than being paid out as a cash refund. Valid usage you already authorized is settled in full at the applicable accepted rate even if the final charge exceeds its reservation or remaining wallet funds and makes the posted wallet balance negative. A valid unpaid final charge remains payable. A negative **available** balance may instead reflect other open holds while the posted balance is still positive; those holds are not themselves final charges or an additional amount owed merely because they reduce availability. This does not permit starting new paid work without the required funds. Where an authorized funding route is actually available, a separate funding instruction you expressly accept may authorize DispoIQ to charge your authorized payment card for wallet top-ups to restore funding, including clearing a negative balance, only within the agreed triggers, amounts and limits. Saving a card alone does not authorize arbitrary amounts or unlimited retries. Do not rely on a threshold selection alone; this policy does not represent that automatic funding is currently available or enabled. A pending or failed payment is not confirmed wallet funding. If required funding fails or needs further authorization, new wallet-funded work without sufficient available funds remains blocked. A successful top-up applied to an existing usage deficit funds that charge rather than creating a second usage charge; the same charge is not collected twice. This policy sets no minimum top-up and does not remove cancellation, billing-error, mandatory-law or expressly owed refund rights. Ordinary cancellation does not forfeit unused wallet funds purchased with money. Those funds are retained for eligible use upon reactivation. This retention does not extend normal paid access after the subscription ends or guarantee restoration of a suspended feature or a released phone number. If a promotional wallet amount is separately offered, it has no cash value and follows the expressly disclosed offer conditions. Promotional amounts and purchased funds are different; promotional conditions do not expire or forfeit purchased funds. ## 6. Usage, unsuccessful operations, and pending charges An operation can incur a charge without producing the business result you wanted. Submitting a message does not guarantee delivery; registration submission does not guarantee approval; a data lookup does not guarantee useful or accurate information. These limits do not make every failed or blocked operation billable. Messaging charges use the accepted customer rate that applies to the attempt: the disclosed fixed and per-unit amounts, or, if you accepted cost-plus pricing, the documented third-party cost plus the agreed markup. A failed or undelivered outcome does not itself reduce that charge or create an automatic refund. These rules do not override your accepted rate schedule or the correction and refund rights in §7. If acceptance for sending, chargeable quantity or required cost information is missing, uncertain or unreliable, the reservation may remain pending rather than becoming a final charge. If DispoIQ confirms an attempt was refused before acceptance for sending without incurred spend, its unincurred reservation is released. An unclear outcome is not proof of no spend. Contact support before repeating an operation whose outcome is unclear. Subscription billing begins when paid application access starts and continues while messaging registration is pending or rejected. Registration and usage charges are separate; the refund rights in §7 remain available. Registration, enrichment and other non-messaging operations require their own expressly accepted feature-specific offer. That offer must identify the billable event and applicable charges, including how rejected submissions, no-match or other unsuccessful results, resubmissions and pending outcomes affect those charges. The messaging outcome rule does not determine those charges; your accepted terms and the correction and refund rights in §7 continue to apply. A rejected submission or no-match result does not establish the charging or refund rule for every product. This policy does not adopt a universal unsuccessful-operation fee or a universal free-result rule. ## 7. Refunds and billing corrections Subscription payments and unused wallet funds purchased with money are **ordinarily nonrefundable**. Ordinary cancellation, nonuse, or changing your mind does not entitle you to a cash refund or subscription proration. Correctly billed charges remain payable under your accepted purchase and fee schedule. The ordinary rule has these exceptions: * **Verified billing errors.** DispoIQ will review the relevant payment and usage evidence and correct verified errors, including improper or duplicate charges. * **Applicable law.** Any refund or other right that applicable law requires remains available. * **Qualifying DispoIQ-caused full-access suspension.** If DispoIQ deliberately suspends all paid access for its own reasons without customer fault, DispoIQ will refund subscription fees proportionately for that suspended time within the relevant paid period. Calculate the proportion separately for each affected prepaid subscription charge using the time actually suspended within the service period that charge covers, including the covered remaining portion of a prorated upgrade or added-seat charge. An already prorated amount is not prorated again over the full original term. This is not a general uptime guarantee or a refund merely because a feature or independent third-party route is unavailable. * **DispoIQ's material uncured breach.** You may terminate under the accepted Terms if DispoIQ does not cure a material breach within **30 calendar days after your written notice**. If you terminate on that basis, DispoIQ will refund unused prepaid subscription fees and unused purchased wallet funds, less valid incurred charges that remain unpaid, without deducting any charge more than once. A feature change permitted by the Terms is not by itself a material breach. * **DispoIQ ending paid service early for convenience.** DispoIQ may end a subscription for any reason or no reason at any time, subject to applicable law, and will notify you as practical under the accepted Terms' notice framework. There is no fixed advance-notice period for that convenience termination. If DispoIQ voluntarily ends paid service before the paid period ends, DispoIQ will refund the unused prepaid subscription portion and unused purchased wallet funds, less valid incurred charges that remain unpaid, without deducting any charge more than once. For either unused-subscription refund described above, calculate each prepaid subscription charge separately: multiply the amount prepaid for that charge by the unused actual days in the service period it covers divided by its actual total days, then add those portions. A prorated upgrade or added-seat charge covers the remaining portion of the existing paid period for which it was charged; do not prorate it again over the full original term. For an annual charge, use the actual annual amount and service period rather than a displayed monthly equivalent. This calculation does not reset the paid period. A charge already paid or deducted from the wallet is not deducted a second time from an owed refund. Expressly owed refunds under the accepted Terms are payable in full outside their damages cap and do not consume it; this does not create additional refund entitlements or remove the Terms' separate fee-base calculation. If DispoIQ continues service through the end of the paid period, the convenience-termination exception does not create a time-based subscription refund. If DispoIQ elects convenience termination, its refund obligations apply even if a customer breach is also alleged. Withholding that refund on a customer-breach basis requires the accepted Terms' applicable breach grounds and cure conditions; convenience termination cannot be relabeled to avoid its refund. Billing-error, applicable-law and other expressly owed refund rights remain available. Report a suspected error to **[support@dispoiq.app](mailto:support@dispoiq.app)** with your workspace name, the date and amount, and a transaction or usage reference if available. Describe what appears wrong. Do not send a full payment-card number, password, or access token. We may need to verify your authority before disclosing account information or changing a payment record. This policy creates no shortened billing-dispute deadline or fixed refund-processing time. ## 8. Failed payments and suspension A failed payment or insufficient wallet balance may prevent new paid operations or result in suspension under the Terms. A failure does not cancel renewal automatically, erase valid incurred charges, or forfeit retained purchased wallet funds. Replenishing the wallet does not independently resolve a subscription-payment failure or a provider restriction. Subscription charges continue until cancellation or termination takes effect if access is suspended because of your breach, nonpayment or messaging-compliance violation. That suspension alone creates no optional refund right. Billing also continues during an independent carrier or provider restriction outside DispoIQ's control, with ordinary cancellation and all applicable §7 rights preserved. Qualifying DispoIQ-caused full-access suspension has the separate refund described in §7. Before terminating for your curable material breach, DispoIQ will give written notice and allow **5 calendar days to cure missed payments** or **15 calendar days to cure other material breaches**. The accepted Terms permit termination without a cure period for an incurable breach, fraud, intentional evasion of safeguards or activity requiring immediate cessation under applicable law. The termination cure periods do not prevent separately permitted suspension, including urgent legal or security action. Where legally permitted and consistent with the suspension reason, DispoIQ will inform the account contact of the reason and steps for review. Request review through support. Restoration depends on resolving the issue and any applicable third-party decision; no response or restoration time is guaranteed. Suspension does not itself delete all data or cancel the subscription. This policy creates no collection fee, late-payment fee or right to start new unfunded spending. Card charges require the express authorization described in §5. ## 9. Phone numbers and other recurring resources Phone numbers, registrations, and other externally maintained resources can involve charges separate from the subscription. Canceling renewal should not be treated as confirmation that every resource has been released or that its charges have stopped. Ask support to confirm the applicable resource arrangements when canceling. The phone-number rental rate is **USD \$5 per rented number per month**, without volume tiers or a separate number activation fee. The first USD \$5 rental charge applies only after successful activation and covers one month; subsequent USD \$5 renewals fall on that number's monthly anniversary. Registration and messaging charges are separate. The accepted rental arrangement must identify its billing basis, rental period and amount due. This policy does not establish that recurring collection is currently enabled. If you voluntarily release a number before its paid rental month ends, there is no ordinary prorated refund for the unused rental time. Billing-error corrections, refunds required by applicable law and any refund DispoIQ expressly owes remain preserved. This rule does not reduce separate remedies for DispoIQ-caused suspension, breach or early termination. The adopted phone-number policy is to release rented numbers **when paid subscription access ends**, unless you separately agree to paid retention. Canceling renewal does not itself move release to the date you click Cancel. DispoIQ will warn you about losing the number and explain any actually available transfer process before release. Ask support about any offered transfer before release; this policy does not establish that a transfer service is available. Removing a number from a sending pool, pausing its use and requesting release are different actions. Do not treat pool removal or an unresolved release request as confirmation that rental ended. Paid retention and any other recurring-resource commitment require separately disclosed and accepted terms; the selected monthly number rental does not establish automatic funding after access ends or an indefinite post-cancellation charge right. This policy does not promise number portability, indefinite number retention, or continued messaging access after the paid subscription ends. Any recurring resource commitment must be expressly disclosed and authorized; this section does not create an indefinite post-cancellation charging right. ## 10. Data after paid access ends Ordinary cancellation does not extend normal subscription access beyond the paid period. The Terms provide a **90-day window from the end of paid access** to request export of information you are entitled to receive, subject to applicable permissions and licensed-data restrictions. Eligible records **may be deleted after 180 days from the end of paid access**, subject to lawful retention, backups, holds, and other applicable exceptions. This is not a promise to erase every record on day 180 or a reason to postpone an applicable privacy-rights request. A request received within the 90-day request window is not canceled merely because that window expires. DispoIQ will preserve the information it is authorized to provide and needs to fulfill that request until the request is fulfilled or otherwise lawfully resolved, except to the extent an earlier deletion obligation requires a different result. Routine deletion after 180 days will not by itself defeat such a timely request. Those data windows do not expire retained purchased wallet funds or remove financial records needed to maintain the entitlement. Billing corrections, retained purchased balances, accrued refund duties, and valid accrued payment obligations continue as applicable after the subscription ends. ## 11. Billing contact **[support@dispoiq.app](mailto:support@dispoiq.app)** is the customer route for cancellation problems, purchase changes, billing questions, and refund or correction requests. Formal contractual notices follow the notice provisions of your accepted Terms; a support message is not automatically a formal legal notice. DispoIQ LLC\ 7901 4th St N STE 300\ St Petersburg, FL 33702\ United States This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.