> ## Documentation Index > Fetch the complete documentation index at: https://docs.dispoiq.app/llms.txt > Use this file to discover all available pages before exploring further. # Privacy requests and security reports > Contact support about your information or a suspected security issue. Last updated: October 8, 2026. To ask about your personal information or report a suspected security problem, email **[support@dispoiq.app](mailto:support@dispoiq.app)**. You do not need a DispoIQ account, a paid subscription or access to a customer workspace to contact us. Messages go to DispoIQ's support inbox. Support manages privacy requests and post-access export/deletion requests through this contact route. The legacy **[privacy@dispoiq.app](mailto:privacy@dispoiq.app)** address also routes to that same inbox. For a written privacy request, you can mail DispoIQ LLC, 7901 4th St N STE 300, St Petersburg, FL 33702, United States. ## 1. Start with a short description Tell us what you need and how you encountered DispoIQ. For example, you may have an account, received a deal message, submitted an offer, visited a deal page or found that a record identifies you incorrectly. Include only the details needed to locate the interaction: * The request or problem you want help with. * The relevant business or workspace, if you know it. * The approximate date and the affected feature or general page path. * An email address or phone number associated with your own interaction, if needed to find it, and how to contact you about the request. Do not put passwords, API keys, identity documents, private deal-access links, full buyer lists or other people's records in the initial message. If further evidence is needed, ask how to provide it before sending sensitive material. You can use a subject such as “Privacy request” or “Security report” to make the purpose clear. A particular subject line or template is not required. ## 2. Requests about personal information Your rights depend on the applicable law, the information involved and the purpose for which it is processed. Depending on those circumstances, you may have rights to: * Ask what personal information is held about you and obtain an available copy. * Correct inaccurate information or request deletion. * Obtain information in a portable form where that right applies. * Withdraw consent or object to specified processing where applicable. * Opt out of regulated sale, sharing, targeted advertising or certain profiling, or limit particular uses of sensitive information, where the law gives you those choices. * Appeal a decision or complain to the relevant privacy regulator where applicable. We assess the information, its purpose and the relevant jurisdiction to determine the applicable request procedure. DispoIQ handles its own account, website, billing, support and referral processing. For customer-directed workspace records and communications, we coordinate with the relevant business while meeting duties that apply directly to us. Independently sourced discovery results require their own source and disclosure assessment; a subscriber is not our service provider merely because it receives those results. A messaging opt-out does not by itself exercise all privacy rights. We do not currently provide a general tracking-preferences panel; support email is not an automatic handler for browser opt-out preference signals such as Global Privacy Control. Browser restrictions do not necessarily stop all server-side processing or remove existing records. Required consent, opt-out methods and preference-signal handling must be in place for the processing they cover; this contact route does not replace a required technical mechanism. For covered Canadian processing, you may request access to and correction of personal information and information about its use and disclosure, challenge compliance, and withdraw consent subject to applicable legal or contractual limits. You can complain to the [Office of the Privacy Commissioner of Canada](https://www.priv.gc.ca/en/report-a-concern/) or the competent provincial authority. For covered California processing, applicable rights include knowing, correcting or deleting information, opting out of sale or sharing, limiting covered sensitive-information uses and exercising rights without prohibited discrimination. Complaints may be made to the [California Privacy Protection Agency](https://cppa.ca.gov/webapplications/complaint) or [California Attorney General](https://oag.ca.gov/contact/consumer-complaint-against-business-or-company). These descriptions do not declare every DispoIQ activity or customer covered by the same law. If we decline or limit a request, we will give the explanation and information required by applicable law. Support coordinates reconsideration and any required appeal under section 7. You do not need our permission to contact a regulator; its own complaint and admissibility procedures apply. We will not discriminate against you for exercising a protected privacy right. If you need an accessible way to read this guide or submit a request, contact [support@dispoiq.app](mailto:support@dispoiq.app) and explain the assistance needed without sending unnecessary sensitive information. Support will coordinate appropriate assistance. Required request methods, deadlines, permitted exceptions and individual protections remain controlling. An imported contact, a licensed source record, an offer and an account record can need different handling. Paying for a lookup or labeling information “Licensed Data” does not remove a non-excludable individual privacy right. Finding a phone number or receiving an offer does not establish marketing consent. The [Privacy Policy](https://docs.dispoiq.app/policies/privacy) explains the information categories, purposes and related request route. This guide does not replace that notice or supply consent to processing. ## 3. Identity, authority and protecting other people's information Requests to disclose, correct or delete records may require checks of your identity or authority appropriate to the request and applicable law. A representative acting for you should explain that role; any required authorization and verification must follow the applicable procedure. A workspace export is different from an individual's request for their own information. These checks must protect other people's information without requiring unnecessary evidence. Opt-out requests and legally required preference signals can have different rules; this guide does not impose an identity-document or paid-login requirement on every request. Applicable response periods and verification rules govern, rather than a blanket rule that every deadline starts only after verification. ### Support-managed request handling Support manages privacy requests and post-access export/deletion requests through **[support@dispoiq.app](mailto:support@dispoiq.app)**. We log the request, identify the relevant information and business, and apply identity or workspace-authority checks proportionate to the request. Where more evidence is needed, support arranges an appropriate way to provide it. Support coordinates fulfillment with authorized technical staff and, where needed, the relevant customer or service provider. Before disclosing records or confirming an action, we check the requester's entitlement, protect other people's information, and arrange an appropriate secure delivery or action process. Work beyond support's authority is escalated for technical handling. These steps do not require a paid account, suspend mandatory deadlines, or impose identity checks on every opt-out. This guide sets no new privacy-request fee or discretionary response-time guarantee. Legally required deadlines, explanations, permitted extensions and protections remain applicable. A connected support inbox is the intake route; it is not a promise of instant access, a complete export or complete erasure. ## 4. Information held for another business A business using DispoIQ chooses the contacts it adds, the deals it shares and the communications it sends. If your request concerns that business's records or communications, identify it in your message. You can contact that business as well; coordination with it may be needed to handle the request and its lawful instructions. You can still contact DispoIQ without an account or subscription. Customer coordination does not remove a duty that applies directly to DispoIQ, and we must not disclose another person's or another workspace's information to resolve your request. Requests about DispoIQ's own account, website, support or other processing use the same support route. If you are asking to stop texts, follow the message's opt-out instructions, such as replying STOP, or contact the sender or DispoIQ for help. Email unsubscribe controls, where provided, apply separately. Stopping messages, deleting a contact and closing an account are different actions. Contact [support@dispoiq.app](mailto:support@dispoiq.app) for help with opt-outs or suppression questions. ## 5. Privacy rights and account exports have different clocks Individual privacy requests do not have to wait for a subscription to end. The commercial account-closure windows are not privacy-rights deadlines. Under the account-closure policy, a customer may request an export of information it is entitled to receive within **90 days after paid subscription access ends**. DispoIQ **may delete eligible workspace records after 180 days from that same end of paid access**. These periods do not extend ordinary paid application access or grant broader source-data rights. A request received within the 90-day request window is not canceled merely because that window expires. DispoIQ will preserve the information it is authorized to provide and needs to fulfill that request until the request is fulfilled or otherwise lawfully resolved, except to the extent an earlier deletion obligation requires a different result. Routine deletion after 180 days will not by itself defeat such a timely request. The [Data Retention, Export & Deletion Policy](https://docs.dispoiq.app/policies/data-retention) explains the account-closure and fulfillment limits. Recoverable contact deletion retains a record; a permanent contact action does not by itself prove that all messages, import records, files, provider copies or backups have been erased. The closure windows do not expire retained wallet funds purchased with money or override an earlier mandatory return or deletion duty. ## 6. Reporting a suspected security problem Email **[support@dispoiq.app](mailto:support@dispoiq.app)** with a brief description of what you observed, when you noticed it, the affected feature and the possible impact. Describe steps already taken only if you were authorized to take them. Give a general page path instead of a URL containing credentials or a private access token. Do not access another person's records, copy exposed customer data, send test messages to recipients, disrupt service or perform destructive testing to demonstrate a problem. If you encounter information you are not authorized to access, stop accessing it and report the observation without redistributing the information. Ask for an appropriate evidence-transfer method if more detail is needed. Support will record and triage security reports and escalate suspected incidents for authorized technical assessment. DispoIQ will assess the affected information and systems, take appropriate containment and corrective steps, and coordinate necessary cooperation with affected customers and relevant service providers. We will notify affected customers, individuals or authorities when applicable law or a separately agreed processing commitment requires it, using the required timing, content and procedure. An ongoing investigation does not permit delaying a required notice beyond its applicable deadline. A report is not itself confirmation that an incident has occurred. This reporting guide does not authorize security testing, establish a bug bounty or compensation promise, provide a legal safe harbor, or set a guaranteed acknowledgment or resolution time. DispoIQ's applicable incident-notification duties remain separate from the reporting instructions. The [Security Overview](https://docs.dispoiq.app/policies/security) describes the related safeguards and information-handling limits. ## 7. Following up or appealing If you need to follow up, reply in the same email conversation when possible and refer to the earlier request and date. Avoid resending unnecessary sensitive evidence. Where applicable law gives you a right to appeal a privacy decision, contact **[support@dispoiq.app](mailto:support@dispoiq.app)**, identify the decision and explain that you are appealing it. Required appeal periods, review procedures, decision explanations and regulatory complaint information must follow that law; they are not replaced by the commercial export window. You may also have a right to contact the relevant regulator directly. This guide does not narrow mandatory rights, create a new subscription agreement or independently amend an existing agreement. Any separately agreed processing commitments and required legal procedures remain in effect according to their own scope. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.