1. Check the rate for the action you are taking
Use the customer rate you accepted for your workspace and the particular action. A subscription price alone does not describe the cost of a texting campaign. Check the applicable customer rate schedule or action quote before starting paid work. The pricing page describes subscription offers. For metered services, confirm:- The unit: for example, an SMS segment, an MMS, a billable trace match, a registration event, or a number rented for a month.
- Which direction and destination the price covers, including whether inbound activity is charged.
- Any separately charged carrier, registration or other fee.
- Any applicable minimum quantity, rounding rule, fixed charge or pricing basis.
- Whether the displayed amount is an estimate or the agreed charge, and whether applicable taxes are additional.
2. Keep messaging, registration and number rental separate
These are cost categories to check where the service is offered. An accepted rate schedule or quote must identify the chargeable event; the table does not establish a fee for every listed action.
Messaging is limited to eligible US and Canadian routes and destinations actually offered to your workspace. Availability and pricing can differ by channel, direction and destination. This guide does not establish calling, AI messaging or another roadmap feature as available.
Registration and messaging charges are separate from number rental. Subscription billing starts when paid application access begins and continues while messaging registration is pending or rejected. Registration submission does not guarantee approval, and adding wallet funds does not approve it. The correction and refund rights in §5 remain available.
If you voluntarily release a number before its paid rental month ends, there is no ordinary prorated refund for the unused rental time. Billing-error corrections, refunds required by applicable law and any refund DispoIQ expressly owes remain preserved. This rule does not reduce separate remedies for DispoIQ-caused suspension, breach or early termination.
Rented phone numbers will be released when paid subscription access ends, unless you separately agree to paid retention. Canceling renewal does not itself cause immediate release. Before release, DispoIQ will warn you about losing the number and explain any transfer process actually available; this guide promises no automatic transfer or recovery. Any paid retention needs separately accepted scope, rental period and charges. An unreleased number alone does not authorize new continuing charges after paid access ends; valid accrued charges remain subject to your agreement and the rights in §5.
Ask support about the applicable arrangements for registrations or other recurring resources rather than assuming they all end when renewal is canceled. The selected rental policy does not establish that a recurring billing or release workflow is active.
3. Count SMS segments before counting messages
A text that appears as one message on a buyer’s phone can use more than one billable SMS segment. Longer messages take more segments. Some characters, including many emoji and smart quotation marks, change the encoding and can increase the segment count. Editing a template can therefore change its estimated cost even when the number of recipients stays the same. Count the complete message sent to each recipient, including merged names, property information, links, sender identification and required opt-out wording. A short template can become a longer message after those details are inserted. Keep the sender and opt-out information even when shortening the rest of the text. For example, 100 recipients receiving a three-segment SMS each means 300 SMS segments for the segment-priced part of that send. Apply the relevant customer rate and add any other applicable charges. This is an illustrative quantity calculation, not a quoted campaign price or a delivery guarantee. Replies and other separately chargeable activity are outside the example. An estimate helps you plan. The final count must reflect the applicable billable units, rather than assuming that one recipient equals one segment. MMS has its own applicable rate and unit; do not price a picture message using an SMS estimate.4. Read holds, final charges and unsuccessful outcomes separately
A wallet-funded operation may reserve funds before its outcome is known. A hold reduces what is available for other paid work. A final charge records the amount settled for the operation under the accepted rate. The hold is removed when settlement records the final charge; it is not charged again on top. Releasing an unused hold makes funds available again rather than paying a cash refund. Messaging charges use the customer rate accepted for that attempt: the disclosed fixed and per-unit amounts, or, if you accepted cost-plus pricing, the documented third-party cost plus the agreed markup. A failed or undelivered outcome does not itself reduce that agreed charge or create an automatic refund. It does not override your accepted schedule or the correction and refund rights in §5. If acceptance for sending, chargeable quantity or required cost information is missing, uncertain or unreliable, the related hold can remain pending rather than becoming a final charge. A confirmed refusal before acceptance for sending without incurred spend releases its unincurred reservation. An unclear outcome is not proof of no spend or permission to repeat the paid request after a browser timeout. Contact support so the existing attempt can be checked. Registration, enrichment and other non-messaging operations need their own expressly accepted feature-specific offer identifying the billable event and applicable charges, including how rejected submissions, no-match or other unsuccessful results, resubmissions and pending outcomes affect those charges. The messaging outcome rule does not determine those charges; your accepted terms and the correction and refund rights in §5 continue to apply. Some lookup routes settle a confirmed match and release a confirmed no-match hold. A billable match can still return no usable phone after matching, quality checks or suppression. These route-specific outcomes do not establish that every unsuccessful request is free, chargeable or refundable; the messaging failure rule is not a blanket rule for other operations. New paid operations requiring customer funding need sufficient available funds. Valid usage you already authorized is settled in full at its accepted rate even if the final charge exceeds its hold or remaining wallet funds and makes the posted wallet balance negative. A valid unpaid final amount remains payable. This does not permit starting new unfunded work. A negative available balance can instead reflect other open holds while the posted balance remains positive. Those holds are not themselves final charges or an additional amount owed merely because they reduce availability. Other people or jobs can also use funds while a job is running. Adding funds does not independently resolve an uncertain outcome, a subscription restriction or rejected registration.5. Check funding and ask about a charge
For an owner with billing access, open Settings → Billing & Plan, where available, to check the available USD balance. Use an available authorized funding route and review the amount and currency before paying. If you cannot find a working route, contact support@dispoiq.app. Where a supported card-funding route is actually available, a separate funding instruction you expressly accept can authorize top-ups to restore funding, including clearing a negative wallet balance, only within its agreed triggers, amounts and limits. Saving a card or selecting a threshold alone does not authorize arbitrary amounts or unlimited retries, and does not establish that automatic funding is active. A pending or failed payment is not confirmed wallet funding; new work without required available funds remains blocked. A successful top-up funding an existing usage deficit does not create a second usage charge, and the same charge is not collected twice. The current billing page does not provide a detailed wallet funding or usage-history table. Use available payment confirmations or operation references, and ask support for missing charge or hold details. Ask support about the funding and records available for your workspace. For a charge question, contact support@dispoiq.app. Include your workspace, date, amount and the relevant message, job, registration or payment reference if available. Explain whether the question concerns a hold, final charge or funding payment. Do not email passwords, full card details or an entire contacts list. This guide sets no new billing-dispute deadline, response guarantee or refund-processing time.Refunds and retained funds
Subscription payments and unused wallet funds purchased with money are ordinarily nonrefundable. Unused purchased funds are retained for reactivation; ordinary cancellation and data export/deletion windows do not expire or forfeit them. Retention does not extend normal paid app access or guarantee restoration of a feature, record or number. The ordinary rule preserves:- Verified billing errors: evidence is reviewed and verified errors, including improper or duplicate charges, are corrected.
- Applicable law: refunds and other rights required by law remain available.
- Qualifying DispoIQ-caused full-access suspension: deliberately suspending all paid access for DispoIQ’s own reasons without customer fault requires a proportional subscription refund for that suspended time. A feature outage or independent route restriction does not by itself establish this refund.
- DispoIQ’s material uncured breach: if you terminate after a material breach remains uncured for 30 calendar days after your written notice under the accepted Terms, unused prepaid subscription fees and unused purchased wallet funds are refunded, less valid incurred charges still unpaid, counted once.
- DispoIQ ending paid service early for convenience: voluntarily ending service before your paid period ends requires the applicable unused prepaid subscription and purchased-wallet refund, less valid incurred charges still unpaid, counted once.