This policy sets requirements for communications Customer sends through the Service provided by DispoIQ LLC. Agreement, Customer, you, your, Authorized User, Service, Customer Content, Licensed Data, and Recipient Submissions have the meanings given in the Terms of Service, version 1.0, §§1–2. This policy applies only when your Order or a separate agreement expressly incorporates its identified version under the Terms’ agreement-document rules. Accepting the Terms does not by itself incorporate every policy or help article. Posting this policy does not establish acceptance or replace an existing agreement.DispoIQ subscriptions serve business customers throughout the United States. Messaging destinations are limited to the United States and Canada. Use only channels, sending identities, destinations, and functions actually made available for your workspace and permitted by the applicable provider and carrier. This country boundary does not guarantee a particular route, number type, feature, registration approval, or use case.You must ensure your Authorized Users follow this policy when incorporated and the Acceptable Use Policy, version 1.0, when incorporated under the Terms. Applicable law and provider requirements can impose stricter restrictions. The Terms govern document priority, charges, refunds, liability, suspension, termination, and disputes; this policy does not change those commercial terms. These rules for Customer’s communications do not obtain recipient consent for DispoIQ’s own marketing or make recipients parties to your subscription Agreement.
Before initiating an SMS/MMS campaign or other Customer-initiated SMS/MMS message, obtain and retain the recipient’s prior express written permission for the identified sender, phone number, and message subject. The choice must be informed, voluntary, and unambiguous. Explain who will send the texts, their purpose and expected frequency, how to withdraw permission, and any disclosures required by applicable law and provider rules. Do not make marketing-text permission a condition of purchasing a property, product, or service.A recipient-initiated text may permit a directly relevant response in that same text conversation, only where applicable law and provider rules permit and subject to suppression and opt-out requirements. It does not authorize a recurring campaign or unrelated promotion. A website inquiry, deal-page offer, email reply, stored phone number, or existing business relationship does not by itself supply permission for an SMS/MMS reply or campaign.Do not purchase, rent, sell, share, or transfer messaging consent. Obtain permission directly for the business that will send the messages. A purchased list, skip-traced number, public record, buyer designation, do-not-call check, or approved brand or campaign is not proof of consent. Contact-data availability and permission to store or export Licensed Data are separate from permission to message a person.Permission must remain appropriate to the intended recipient, sender, subject, channel, and timing. Obtain fresh permission when the existing evidence does not cover the proposed activity. Do not send a promotional text merely to ask an unconsented recipient to opt in. Honor evidence that a number is wrong, has changed hands, or no longer belongs to the consenting person.
Keep evidence sufficient to substantiate permission and its scope: recipient number, sender identity, date and method, the wording and disclosures presented, affirmative action or signature, and any withdrawal or renewed permission. Keep the original recipient-initiated text where it supplies the basis for a permitted same-conversation response. A contact status or an unchecked opt-out flag is not a substitute for this evidence.Preserve records for applicable legal, provider, and legitimate compliance needs, including evidence needed to honor withdrawals and resolve disputes. Do not erase suppression evidence merely to make a recipient eligible again. Retention and access must also respect applicable privacy requirements; this policy does not create an indefinite retention rule or postpone privacy rights.Provide relevant evidence promptly upon a reasonable compliance request from DispoIQ. Where material is sensitive, request a secure submission method. If permission cannot be substantiated, pause the affected communications until the issue is resolved. Use support@dispoiq.app to arrange the appropriate evidence-transfer method. Support records the request, checks the relevant sender, workspace and authority proportionately, and coordinates review with authorized technical or compliance staff where needed. Submit only evidence relevant to the affected permission, message or restriction, and protect other people’s information. These steps do not guarantee approval, delivery, restoration or a fixed review time.
Clearly identify the business that obtained permission. Do not impersonate another business, disguise the message’s purpose, misrepresent an interest in a property, or claim guaranteed investment returns. Do not label promotional deal alerts or solicitations as transactional simply to avoid safeguards.Submit accurate business, campaign, opt-in, website, and sample-message information for required registrations. Send only within the approved purpose and sending identity. Registration approval does not establish recipient permission, guarantee delivery, or override a prohibited use case. Do not falsify a use case or conceal the role of third-party data to obtain approval.Do not use a route for content or a business category its provider or carriers prohibit. This includes prohibited third-party lead-generation or transferred-consent activity, fraudulent investment offers, phishing, and other restricted traffic. Direct, permission-based property communications must still satisfy the applicable route’s requirements. A real estate business is not automatically approved for every type of messaging. Use company-branded links where shortened links are permitted; do not disguise destinations or use shared public shorteners on routes that prohibit them.Do not evade restrictions by changing spelling, using nonstandard opt-outs, switching workspaces or providers, or spreading substantially similar traffic across numbers to avoid filtering. Do not use messaging for simulated phishing or security testing. SMS messaging is currently available to eligible paying customer workspaces. Send only through the channel, sending identity, destination and use case actually made available and permitted for your workspace. Support can help you identify the requirements for a proposed use; if the required permission, registration or route eligibility is unresolved, pause the affected send. SMS availability does not establish that MMS, voice, every number type or every US or Canadian use case is supported.
Include a clear, accessible opt-out instruction in the initial text, such as “Reply STOP to unsubscribe.” Maintain a straightforward single-step opt-out and appropriate reminders during recurring messaging. Give recipients an accessible way to obtain help and identify the sender’s support route.Honor STOP and other standard opt-out keywords, as well as clear withdrawal requests expressed in ordinary language or through another reasonable route. Do not insist on an exact keyword when the recipient’s intention is clear. Stop the affected texts when withdrawal is received and update all sending paths within its scope, including queued messages and relevant external tools. If the scope is unclear, pause the potentially affected texts while resolving it; do not continue promotion to test the recipient’s intent.Only one nonpromotional opt-out confirmation may follow, and only when permitted by law and the route’s rules. Do not duplicate a confirmation already sent by a provider. A HELP request is a request for assistance, not promotional permission; provide only a permitted help response and do not use it to restart marketing.Resume texts only after valid renewed express written permission covering the sender and proposed messages, and only when applicable provider and application restrictions permit. A START reply or removal of an application flag does not by itself establish that every required disclosure or other condition has been satisfied. Do not bypass suppression by reimporting a record, changing a number, or moving traffic to another sender or workspace. Do not rely solely on a record flag or automated keyword response to satisfy these duties. Check affected pending campaigns, queued messages and other sending paths within the withdrawal’s scope, and stop the affected communications. If you cannot confirm that a restriction or withdrawal is honored, pause the affected sending and contact support@dispoiq.app for review. Support records the issue and coordinates authorized technical handling where needed. Application and provider controls do not establish universal automatic opt-out, HELP or restart coverage, and a review request does not itself permit sending to resume.
Follow restrictions that apply at the recipient’s location, including local sending hours, holidays, frequency, do-not-call obligations, and applicable state or provincial requirements. An account’s time zone or a phone’s area code is not conclusive evidence of the recipient’s current location. Use a more restrictive schedule or pause a send when necessary to address uncertainty.An application’s manual-reply or transactional designation does not establish a legal exception. Do not use that designation to send solicitation outside permitted hours or after withdrawal. You remain responsible for the actual message and context. Follow route-specific registration, throughput, audience, and content limits even when a template or automation is used.
For email functions actually available in your workspace, use accurate sender and routing information and truthful subject lines. Include legally required sender identification, postal or contact information, advertising identification where required, and a working unsubscribe method. Honor unsubscribe requests without undue delay and within any applicable deadline. Do not require a fee, login, or unnecessary personal information to unsubscribe.Evaluate Canadian commercial electronic messages under applicable Canadian requirements, including consent, identification, and unsubscribe rules. A statutory exception or implied-consent argument does not override this policy’s written-permission requirement for Customer-initiated SMS/MMS or a stricter provider rule. Buying a subscription for business use does not eliminate duties toward individual recipients.Text and email permissions and technical suppression controls differ. Do not interpret that separation as permission to disregard an express request to stop communications across channels. Honor the request’s actual scope and applicable law. This policy does not authorize unsupported voice or other messaging channels.
Application status, templates, audience previews, registration approval, and delivery reports do not certify legal compliance or permission. Review the actual audience and message before sending. Stop and investigate complaints, unsupported permission, wrong-number reports, or indications of prohibited traffic.DispoIQ may request substantiation, reject or pause affected traffic, restrict a sending identity or feature, or take other measures available under the Acceptable Use Policy and Terms where reasonably necessary to address a violation, recipient harm, legal duty, or provider restriction. Urgent restrictions may occur without advance notice. Reconsideration and termination follow those documents; no fixed restoration time or outcome is promised. Provider acceptance, filtering, delivery, and restoration remain subject to provider and carrier decisions.This policy does not create separate fines, automatic wallet forfeitures, or an exception to adopted refund rules. A provider restriction does not by itself determine whether charges, a refund, data export, or number release are due; the applicable Agreement and mandatory law govern.
Contact support@dispoiq.app for a messaging-policy question or report. Include the sender number or business, relevant workspace if known, approximate time, and a brief description. Avoid passwords, payment credentials, and unnecessary personal information; request a secure route for sensitive evidence. This address routes to our monitored support inbox. Support will record and triage policy questions, complaints and reports, request relevant evidence proportionate to the issue, and escalate work beyond its authority for authorized technical or compliance assessment. Use a general page path rather than a personalized link or URL containing a private-access token; do not copy or redistribute information you are not authorized to access. Reconsideration follows the Acceptable Use Policy and Terms, with legally required handling preserved. This process sets no guaranteed acknowledgment, review or restoration time and does not authorize testing or further messages.Recipients can use the sender’s opt-out route and contact the identified sender directly. Reporting to DispoIQ is an additional route, does not require a subscription, and does not waive any rights. DispoIQ LLC’s address is 7901 4th St N STE 300, St Petersburg, FL 33702. Formal notices follow Terms §18.1.
Changes follow the applicable notice, version, and effective-date process under Terms §18.2. We will identify the version when seeking incorporation and follow required notice and acceptance procedures. Existing use restrictions and action required by applicable law or an applicable provider restriction are not delayed until a new policy version is published. This policy creates no separate optional change-notice interval or new cure, charge or refund rule. A newly drafted policy or help article does not amend an existing Agreement merely because it is posted.
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