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Open the import report to see what happened to each CSV row. Check its status and outcome counts, then fix the rows that need attention.

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Open the report

  1. Open Contacts and select Imports.
  2. Find your file and select Open.
  3. Check the status beside the filename and the row counts below it.
The report can open over your Contacts list or as a full page. Both show the same outcomes and row details. On the full page, Back to Imports returns to the list; close the report dialog when it opens over the list. Starting an import, using Download rejected rows, and starting or resuming skip tracing require an Owner or Admin role.

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Check the import status

While an import is still running, select Refresh to load its latest report. Closing the report doesn’t stop the import.

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Understand each outcome

Select an outcome count, such as Imported, to see its rows. Still processing shows a count without opening a row filter. Select Show all rows to remove a filter. Use Previous and Next to move through the table. The import matches by phone, not by name or email. Formatting such as (202) 555-0101 and +12025550101 resolves to the same number. A saved secondary number can also produce a match. If a phone matches both a contact and a buyer, DispoIQ uses the contact. When a phone belongs to more than one existing contact, the import uses the oldest matching contact and leaves the other records separate. Importing doesn’t merge those contacts. For an existing contact, incoming values can fill blank fields; they don’t replace populated fields. Duplicate rows in one file can contribute missing details and investment-property history to the saved record without creating a separate contact for each row.

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Read the row details

The table shows Row, Name, Phone, Email, Outcome, and Detail. Use Row to find the entry in your CSV; the first contact row follows the header row. On a narrow screen, scroll the table horizontally to see every column. Detail explains the outcome, identifies an earlier duplicate row, or links to a matched contact or buyer when available. Where an invalid email warning appears, it is separate from the phone outcome: the row can still match an existing record or import. The invalid email value is omitted from the saved record.

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Download and correct rejected rows

1

Wait for processing to finish

Check for Completed or Failed. You can download while processing continues, but the file only includes rejected rows processed so far.
2

Download the rows that need attention

Select Download rejected rows.The export includes No phone (held for skip trace), Invalid phone number, Duplicate in file, and Processing failed. It doesn’t include successful contact/buyer matches or Suppressed rows.The CSV always contains Row, the eleven destination fields listed in the import guide, and Reason. Fields you didn’t map appear as empty values. Row identifies the entry in the source file. Ignored source columns aren’t included, and values may have been trimmed or normalized during import.
3

Correct the file

Add known phone numbers, fix invalid values, and review duplicate rows against the earlier row identified in Reason. Keep only the entries you intend to import again.For a processing failure, review the failure code first. If the cause is unclear or repeats, contact support with the filename, import report URL, failure code, and time of the attempt.
4

Import the corrected rows

Use Contacts → Upload file to start a new import. Review the mapping and set Row and Reason to Ignore.Give the corrected import a new group name. It creates its own group; the original report remains available in Imports.
An invalid email alone doesn’t put a row in the rejected export. Review the email values in your source file and the saved record even when the phone was imported successfully.

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What about rows without a phone?

Skip tracing is a separate action on the report; uploading the CSV doesn’t start it. When the report has rows it can queue, it offers Skip trace… with the row count. Review the wallet charge disclosure before using it. The control can also show Skip tracing in progress, Resume skip tracing, or Skip tracing needs billing review. If it needs billing review, the batch won’t be submitted again automatically. Check the explanation beside the control before proceeding. You can also correct the source file with phone numbers you already know and upload only those rows. Before planning outreach, open the group linked beneath the filename and check the records that were actually added.